Intendo is a sole proprietorship food business operating a restaurant, café, and catering service from Plot 46, MDC Sector 6, Panchkula, Haryana 134114, India. Intendo is a licensed food business (FSSAI) and is GST registered. Throughout these Terms, "Intendo", "we", "us", and "our" refer to this business and its proprietor; "you" refers to anyone placing an order or using intendo.online.
By placing an order with Intendo — whether through this website, WhatsApp, phone, or by walking into our kitchen/café — or by submitting any enquiry form on this website, you agree to these Terms. If you do not agree with any part of these Terms, please do not place an order with us. That's genuinely fine — you're welcome to browse our menu and visit as a walk-in guest without agreeing to any online terms, in which case you'll simply be billed as a regular walk-in customer.
Orders can be placed via this website, WhatsApp, phone call, or in person. Orders placed through Zomato or Swiggy are additionally governed by those platforms' own terms (see Section 9). We aim to confirm every order, but an order is only considered accepted once we have actively confirmed it — a message being sent to us (e.g., on WhatsApp) does not by itself guarantee acceptance, especially during high-volume periods.
We reserve the right to decline or cancel any order, including for reasons such as item unavailability, an inability to fulfil the requested timing, suspected fraudulent or abusive use, or circumstances beyond our reasonable control. Where we cancel a confirmed and paid order, we will refund the amount paid for that order.
Prices shown on our menu (website, WhatsApp catalogue, or in-café) are in Indian Rupees and may change without prior notice as ingredient costs and business conditions change; the price applicable to your order is the price confirmed at the time your order is accepted. For dishes with multiple sizes (e.g., Quarter/Half/Full/Family Pack, or Small/Medium/Large), the price shown against the size you select applies.
Payment is accepted via cash, UPI, cards, and other digital modes as available at the point of order. We do not currently store payment card details on our systems; payments are processed through the relevant payment channel (UPI app, card terminal, or third-party ordering platform) at the time of transaction.
We prepare and, where applicable, deliver food fresh, and we make genuine efforts to meet the timing communicated to you at the time of order. However, food preparation and delivery timing can be affected by factors outside our control — traffic, weather, order volume, third-party delivery partners, and similar circumstances. Delivery and preparation times are estimates, not guarantees. For time-critical requirements (such as an event with a fixed start time), please communicate this clearly at the time of booking and allow reasonable buffer time — see Section 8 for bulk and event orders specifically.
We take genuine care in preparing every order, but mistakes can occasionally happen — a wrong item, a quality issue, a missing item, or similar. If this happens to you:
This replace-first, refund-second approach is our complete process for resolving order issues, and represents our full and final resolution for such matters, except where applicable law requires otherwise (see Section 7).
We are a small, sole-proprietor food business, and we ask you to read this section carefully before ordering, particularly for events or occasions where a great deal is riding on the outcome.
To the maximum extent permitted by applicable law:
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable Indian law, including in relation to food safety obligations under the Food Safety and Standards Act, 2006, or rights available to consumers under the Consumer Protection Act, 2019. This section is intended to fairly limit ordinary business risk, not to escape responsibility we are legally required to bear.
If you have any known food allergies or specific dietary requirements, please inform us clearly at the time of ordering — while we take reasonable care, our kitchen handles a range of ingredients including common allergens, and we cannot guarantee a completely allergen-free environment.
Corporate meal plans, event catering, and government/institutional catering are typically confirmed via a separate discussion, quotation, and/or written confirmation (email or WhatsApp) covering headcount, menu, timing, and pricing specific to that engagement. Where such a written confirmation exists, its specific terms (for example, advance booking timelines, cancellation windows, or minimum guarantees) apply alongside these Terms; in case of conflict on that specific matter, the written confirmation for that order takes precedence. Bulk and event orders require reasonable advance notice (as communicated at the time of enquiry) — orders placed with insufficient notice may not be guaranteed for the requested date/time.
Orders placed through Zomato, Swiggy, or any other third-party platform are subject to that platform's own terms of service, cancellation policies, and refund processes, in addition to applicable parts of these Terms. For issues with such orders (payment, delivery logistics, platform-side refunds), please also refer to the relevant platform's support channels, as some aspects of order fulfilment on those orders are outside our direct control.
You agree to use intendo.online lawfully and not to misuse it — including not attempting to disrupt the website or backend systems, submitting false or malicious information through our forms, or using content from this website (text, images, menu, branding) for commercial purposes without our permission. All content on this website is owned by Intendo unless otherwise indicated.
Information we collect through enquiry forms, orders, and this website is handled as described in our Privacy Policy, which forms part of these Terms.
These Terms are governed by the laws of India. Subject to applicable consumer protection law (which may allow you to approach a consumer forum local to you), any dispute arising from these Terms or an order shall be subject to the exclusive jurisdiction of the courts at Panchkula, Haryana. We genuinely encourage you to contact us directly first — as a small business, we would always rather resolve a concern directly and fairly than have it become a dispute.
We may update these Terms from time to time as our business grows — for instance, if we introduce online payments, user accounts, or new services. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of intendo.online or continued ordering after changes are posted constitutes acceptance of the updated Terms.
Intendo, Plot 46, MDC Sector 6, Panchkula, Haryana 134114
Email: hello@intendo.online
Phone / WhatsApp: +91 94998 71000