Effective Date: 10 Jan. 25
At Intendo.online, we are committed to protecting and respecting your privacy. This Privacy
Policy explains how we collect, use, disclose, and safeguard your personal data when you visit
our website or use our online services. By using our website, you consent to the practices
outlined in this Privacy Policy.
This Privacy Policy complies with the General Data Protection Regulation (GDPR) and
applies to all users of our website, whether or not they are based in the European Union.
1. Information We Collect
We collect various types of personal data when you interact with our website, such as:
1.1 Personal Identification Information
● Name
● Email address
● Phone number
● Delivery address (for orders)
● Payment information (credit/debit card details, billing address)
● Order history
1.2 Usage Data
● IP address
● Browser type
● Device type
● Referring/exit pages
● Time and date of visits
● Pages viewed
● Interaction with advertisements
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to track user activity and improve your experience. For
more information on how we use cookies, please refer to our Cookie Policy.
2. How We Use Your Information
We use your personal data for the following purposes:
● To process your orders: We collect and process your payment and delivery information
to fulfill your orders.
● To communicate with you: We may send you order confirmations, updates, promotional
offers (with your consent), and customer service communications.
● To improve our website: We use usage data to analyze and improve the performance of
our website, tailor our content, and enhance user experience.
● To personalize your experience: We may use your information to customize
recommendations and content based on your preferences and browsing history.
● To provide customer support: We use your contact information to resolve any queries,
complaints, or issues related to orders.
● To comply with legal obligations: We may need to process your personal data to
comply with legal requirements, such as tax and accounting laws.
3. Legal Basis for Processing Personal Data
Under the GDPR, we process your personal data based on the following legal grounds:
● Contractual necessity: To process orders, payments, and fulfill our obligations under
our Terms and Conditions.
● Consent: For marketing communications and the use of cookies, we will ask for your
explicit consent.
● Legitimate interest: For improving our website, customer service, and user experience.
● Legal obligations: To comply with applicable legal and regulatory requirements (e.g.,
tax or accounting laws).
You have the right to withdraw your consent at any time, without affecting the lawfulness of
processing based on consent before its withdrawal.
4. Sharing Your Information
We will not sell or rent your personal data to third parties. However, we may share your data
with trusted third parties for the purposes outlined below:
● Payment processors (e.g., Stripe, PayPal): To securely process payments.
● Delivery partners: To fulfill orders and deliver food.
● Service providers: To help with website maintenance, customer service, and marketing.
● Advertising partners: To deliver personalized advertisements (with your consent).
● Social media platforms: When you interact with our social media tools (e.g., Facebook,
Instagram, WhatsApp), we may share data with these platforms.
● Legal authorities: When required to comply with legal obligations, protect our rights, or
investigate fraudulent activities.
5. Data Security
We implement reasonable security measures to protect your personal data from unauthorized
access, disclosure, alteration, or destruction. These include encryption, firewalls, and secure
socket layer (SSL) technology.
However, no method of data transmission over the Internet or electronic storage is 100% secure.
While we strive to protect your personal data, we cannot guarantee its absolute security.
6. Your Rights Under the GDPR
As a data subject under the GDPR, you have the following rights regarding your personal data:
● Right to Access: You can request copies of the personal data we hold about you.
● Right to Rectification: You can request that we correct any inaccurate or incomplete
data.
● Right to Erasure: You can request that we delete your personal data, under certain
conditions.
● Right to Restrict Processing: You can request that we restrict the processing of your
personal data in certain circumstances.
● Right to Data Portability: You can request that we transfer your personal data to
another organization, in a structured, commonly used format.
● Right to Object: You can object to the processing of your personal data for direct
marketing purposes, or on grounds related to your particular situation.
● Right to Withdraw Consent: You can withdraw consent at any time, where processing
is based on consent.
To exercise any of these rights, please contact us using the details provided in Section 9 below.
7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this
Privacy Policy, including to comply with legal, accounting, or reporting requirements. For
example, we retain order and payment details for a period required by tax laws.
After the retention period, we will securely delete or anonymize your personal data, unless we
need to keep it for legitimate legal reasons.
8. International Data Transfers
We may transfer your personal data to countries outside the European Economic Area (EEA) if
necessary, for example, to third-party service providers. In such cases, we ensure that adequate
safeguards are in place to protect your data, including standard contractual clauses or other
legally approved mechanisms.
9. Contact Us
If you have any questions or concerns regarding your personal data or this Privacy Policy, or if
you would like to exercise your rights, please contact us at:
● Email: intendostore@gmail.com
● Phone: 949-987-1000
● Address: # Plot 46, Sector 6 MDC, Panchkula, Haryana - 134114
10. Indemnity
By using Intendo.online, you agree to indemnify, defend, and hold harmless Intendo, its
owners, employees, agents, affiliates, and third-party providers from any claims, losses,
damages, liabilities, and expenses arising from your use of the site, including but not limited to
the processing of your personal data, misuse of your data, or any violation of this Privacy Policy.
You understand and accept that, regardless of the circumstances, Intendo shall not be held liable
for any claims or damages resulting from the use of personal data, data breaches, or any other
incidents related to the processing of your data, even if such incidents are outside of our
reasonable control.
11. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be
posted on this page with an updated “Effective Date” at the top. By continuing to use our website
after such changes, you consent to the revised Privacy Policy.
Conclusion
By using Intendo.online, you acknowledge that you have read, understood, and agree to this
Privacy Policy and its terms, including the indemnity clause. If you do not agree with any part of
this Privacy Policy, please do not use our services or provide us with your personal data.
