Effective Date: 10 Jan. 25
Welcome to Intendo! These Terms and Conditions govern the use of our website and the online
ordering service provided by Intendo. By accessing or using our website to place an order, you
agree to comply with these terms. If you do not agree with any of the terms, please do not use
our services.
1. Online Ordering
1.1 Placing Orders:
By placing an order on the Intendo website, you agree to provide accurate, complete, and
current information regarding your order, including your name, contact information, payment
details, and delivery address. All orders are subject to availability and Intendo reserves the right
to decline orders without any reason or notice.
1.2 Payment:
Payments for orders made through the website must be made at the time of purchase using the
available payment methods. All prices listed on the website are in INR and are subject to change
without notice. Payment gateway may charge you in a payment choice of your currency
including any cross currency charges. All such disputes are to be addressed to the payment
gateway service provider. Please double check before confirming your order.
1.3 Order Confirmation:
Upon placing an order, you may receive an order confirmation email or Sms or similar modes of
communication as updated from time to time. This does not signify that we have accepted your
order. Intendo reserves the right to reject any order at any time for reasons including but not
limited to stock availability, technical issues, or suspected fraud.
1.4 Order Modifications and Cancellations:
Once an order is placed, it cannot be modified or cancelled. Please double-check your order
before submitting. If there are any issues, please contact our customer service immediately.
2. Customer Data Collection and Privacy
2.1 Data Collection:
When you place an order through our website, we collect certain personal data, including but not
limited to your name, email address, phone number, payment details, and delivery address. This
information is required to process and deliver your order.
2.2 Data Usage:
The data we collect will be used for processing orders, providing customer support, improving
our services, and communicating with you about promotions, updates, or changes to your orders.
By using our services, you consent to the collection and use of your data as described in our
Privacy Policy.
2.3 Third-Party Services:
We may share some of your information with third-party service providers, such as payment
processors and delivery partners, to fulfill your order. These third parties are required to handle
your data in compliance with privacy laws.
2.4 Cookies:
Our website may use cookies to enhance your experience. By using our site, you consent to our
use of cookies in accordance with our [Cookie Policy].
2.5 Security And Unlawful Activities:
While Intendo takes reasonable precautions to protect your personal information and ensure the
security of our website and ordering system, we cannot guarantee that unauthorized third parties
will not gain access to your data due to unforeseen circumstances such as hacking, data breaches,
or other unlawful activities. In the event of such incidents, Intendo will make reasonable efforts
to assist customers in resolving the issue, but we shall not be held liable for any loss or damage
arising from such activities.
By using our services, you acknowledge and understand that you are placing an order with a
small business and, as such, Intendo may not have the resources or capacity to prevent or fully
mitigate all potential risks associated with online transactions. You agree to hold Intendo, its
owners, employees, agents, and affiliates indemnified from any claims, damages, or losses
related to unlawful access or breaches of security, and further understand that such risks are
inherent in using any online service.
3. Refund and Return Policy
3.1 Refund Eligibility:
Refunds will be processed in accordance with our [Refund Policy] (link). Refunds will only be
granted under circumstances outlined in that policy, and customers must meet the criteria for
refunds as specified.
3.2 Indemnity:
By accepting a refund from Intendo, the customer agrees to fully indemnify and hold harmless
Intendo, its owners, employees, agents, and affiliates from any and all claims, demands, actions,
or causes of action arising out of or in connection with the refund. The customer further agrees
that, upon the processing of the refund, they will not pursue any legal or other actions, including
but not limited to filing a lawsuit or seeking any additional compensation, against Intendo or its
representatives. This indemnity applies regardless of the circumstances that led to the request for
a refund.
4. User Conduct
4.1 Use of Website:
You agree to use our website only for lawful purposes. You will not use the website to:
· Engage in fraudulent activity or provide false information.
· Interfere with the operation of the website or attempt to gain unauthorized access to our
systems.
· Violate any applicable laws, regulations, or third-party rights.
4.2 Account Responsibility:
If you create an account on our website, you are responsible for maintaining the confidentiality
of your account details and for all activities under your account. You agree to notify Intendo
immediately if you suspect any unauthorized use of your account.
5. Intellectual Property
All content on the Intendo website, including text, graphics, logos, images, and software, is the
property of Intendo or its content suppliers and is protected by copyright laws. You may not
copy, reproduce, or use any of our content without prior written permission.
6. Limitation of Liability
To the fullest extent permitted by applicable law, Intendo shall not be liable for any indirect,
incidental, special, or consequential damages arising from your use of our website, ordering
services, or products, even if Intendo has been advised of the possibility of such damages. Our
liability to you for any claim or damage arising out of or in connection with these Terms and
Conditions shall not exceed the amount paid by you for the specific order giving rise to the
claim.
7. Termination
7.1 Termination of Access:
Intendo reserves the right to suspend or terminate your access to the website or services at any
time, without notice, for any reason, including but not limited to violating these Terms and
Conditions or engaging in fraudulent activity.
8. Governing Law and Dispute Resolution
8.1 Governing Law:
These Terms and Conditions shall be governed by and construed in accordance with the laws of
the local level jurisdiction only at Panchkula.
8.2 Dispute Resolution:
Any disputes arising from these Terms and Conditions or your use of the website shall be
resolved through binding arbitration or mediation, as applicable, and you agree to resolve any
such disputes in Panchkula region only.
9. Changes to Terms and Conditions
9.1 Amendments:
Intendo reserves the right to update or modify these Terms and Conditions at any time. Any
changes will be posted on this page with an updated effective date. By continuing to use our
website after such changes, you accept and agree to the revised Terms and Conditions.
10. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us
at:
· Email: intendostore@gmail.com
· Phone: 949-987-1000
· Address: #46, Sector 6 MDC, Panchkula, Haryana
By using our website or ordering from Intendo, you acknowledge that you have read,
understood, and agree to these Terms and Conditions.
